When delivery time is over and not updates you for your order.
Ø When the products you delivered are not the ones of what you ordered unless you accept to get replacement.
Ø We may cancel your order when products are damaged or expired.
Ø We may cancel your order when the ordered client has bad past experience with us.
Ø We may cancel the deal anytime when we are not able to deliver to you for any reasons.
Ø You can not cancel an order especially when order is ready for delivery on these products: detached package products, groceries, food and some other products that is easily damaged.
Ø We can cancel an order if delivery location is too far from Kigali.
Ø You can’t cancel an order when our rider is on the way to you.
For any complain about cancellation, contact us: firstname.lastname@example.org
or call us +250788385830