Effective Date: APRIL 2, 2024
Welcome to the HTTPS://EMALL.RW/ website (the “Website”). By accessing and using this Website, you acknowledge that you have reviewed, understood, and agreed to abide by the following terms of use (“Terms”). If you do not agree to these Terms, please refrain from using this Website. Additionally, when utilizing any aspect of the service provided herein, you are bound to adhere to any applicable guidelines for such service, which may be subject to change at our discretion.
These Terms establish an agreement (“Agreement”) between E_MALL ltd (“we,” “us,” “our,” or “the Company”) and you (“you” or “the User”). If you are a company advertising on our Website, you will be subject to additional terms and conditions outlined in our Advertising Agreement. However, it is important to note that these Terms remain applicable and should be read in conjunction with any other agreements you have with the Company.
In these Terms:
Effective Date: The date indicated at the top of these Terms.
Intellectual Property Rights: Refers to all intellectual property, including patents, trademarks, rights in goodwill, database rights, data rights, designs, copyrights, topography rights, inventions, know-how, trade secrets, confidential information, customer and supplier lists, and other proprietary knowledge and information. This includes both registered and unregistered rights, as well as applications for registration, renewals, and extensions, regardless of jurisdiction.
Material: Refers to content and materials published on the Website or provided by the Company in connection with the Service.
Posting Agents: Third-party agents, services, or intermediaries that offer to post Material to the Service
on behalf of others.
Privacy Policy: The privacy policy of the Company, as updated from time to time.
Product: Encompasses properties, scholarships, shipping services, vehicles, furniture & home decor, mobile phones, jobs, electronics, fashion & beauty commodities, services, and other items available for purchase on https://emall.rw/.
Registration Details: The information required from Users when registering for the Website, including but not limited to name, phone numbers, email address, age, and/or address.
Service: Refers to the provision of the Website and the Products offered.
Unacceptable: Refers to any material or information uploaded to or made available on the Website that may be considered illegal, illicit, indecent, obscene, racist, offensive, pornographic, phobic, insulting, false, unreliable, misleading, harmful, or potentially harmful to minors. It also includes material that is threatening, libelous, defamatory, infringing on third-party rights (including Intellectual Property Rights),
invasive of privacy, or encouraging illegal activities such as money laundering or illegal gambling.
Additionally, it covers material that breaches applicable regulations, standards, or codes of practice, contravenes legislation (including laws related to weapons, animals, or alcohol), or harms the Company’s reputation.
User Material: Content provided by users on the Website, subject to the Company’s privacy policy, as
updated periodically.
Prohibited Activities: Copying or reproducing the Website, Materials, or any portion thereof for further reproduction or redistribution is expressly prohibited. The Company takes reported and actual infringement of Intellectual Property Rights and fraud seriously and requests Users to report such matters immediately.
Notification of Infringement: If you believe that any Material infringes upon your Intellectual Property Rights, you may submit a notification to the Company with the following information:
● A physical or electronic signature of an authorized person.
● Identification of the infringed Intellectual Property Rights.
● Identification of the infringing Material and its location.
● Contact information.
● A statement of good faith belief.
● A statement holding the Company harmless.
● A statement of accuracy under penalty of perjury.
Submission of Notifications: Send notifications to [email protected].
User Feedback: Users are encouraged to send comments regarding the integrity and performance of other Users to the Company via email.
User Restrictions: Users must adhere to the following restrictions:
● Use the Website and Service lawfully and consistently with these Terms.
● Not transmit material designed to harm the functionality of the Website.
● Not use automated tools to manipulate the flagging system.
● Not use automated software to access the Service without consent.
● Use the Service for personal use or as an agent listing property for sale or rent.
● Not copy Material or reverse engineer processes without consent.
● Not engage in illegal, immoral, or harmful activities.
● Comply with all policies and notices on the Website.
● Not remove or alter copyright notices.
● Not publish Unacceptable User Material.
● Not interfere with other Users' enjoyment of the Website.
● Not engage in offensive or abusive behavior.
● Not contact Users who have opted out of communication or make unsolicited commercial
contact.
1. Posting Restrictions: Users are prohibited from posting advertisements on third-party websites or on behalf of other Users. Additionally, any form of harassment or stalking of individuals is strictly prohibited.
2. Data Collection: Users must not collect personal data about other Users or entities for commercial or unlawful purposes.
3. User Material Guidelines: User Material must not:
a. Harass, degrade, intimidate, or exhibit hate towards individuals or groups based on various attributes.
b. Include personal or identifying information about another person without explicit
consent. Impersonate any person or entity, including Company employees.
c. Infringe upon Intellectual Property Rights or proprietary rights of third parties.
Contain pyramid schemes, spam, unsolicited advertisements, or links to commercial
services, unless specifically allowed by the Company.
4. License for User Material: By submitting User Material, Users grant E_MALL Limited a royalty-free, perpetual, irrevocable, and non-exclusive right and license to use, reproduce, distribute, display, modify, and edit the User Material.
5. Company’s Discretion: The Company may remove or edit User Material at any time and is not obligated to pay any fees for such material
6. Posting Procedure: Users may post User Material on the Website following the Company’s procedures, provided it is not illegal, misleading, obscene, abusive, threatening, defamatory, or objectionable.
7. Limited License: The Company grants Users a limited, revocable, non-exclusive license to access and use the Service for personal use only. This license does not include certain activities such as use by Posting Agents or data mining.
8. Exception for Search Engines: General-purpose internet search engines and non-commercial public archives may engage in certain activities if they comply with the Company’s robots.txt file.
9. Hyperlinking Policy: Users may display individual postings on their website for non-commercial and/or news reporting purposes only, subject to limitations imposed by the Company.
10. Termination of Unauthorized Use: Unauthorized use of the Service terminates any permission or license granted herein. Users must obtain a license from the Company for commercial use or other purposes beyond the scope of authorized access.
These additional obligations and license terms are intended to maintain the integrity of the Website and protect the rights of all Users and the Company.
1. Featured Ads: The Company offers a service called "Featured Ads," where Users can pay a non-refundable fee to have their ads prominently displayed on selected areas of the Website, potentially enhancing visibility. When purchasing a Featured Ad, Users may need to provide certain information through a third-party service provider, which may have its own terms and policies. The Company disclaims any liability related to the safety or security of information transmitted to third-party websites.
2. Payment Processing: The Company may utilize third-party providers to process credit card payments for users of the Products or services offered. These providers may access personal information solely for payment processing purposes and are prohibited from using it for any other reason. The Company does not retain users’ payment information.
3. Paid Postings: Users are charged a fee to post Paid Material on designated areas of the Website. Each party posting Paid Material is responsible for compliance with these terms. Fees paid for posting Paid Material are non-refundable, even if the Material is removed for violating the terms. Additional terms regarding Paid Material will be provided in the relevant section(s).
4. Job Ads Policy: Job ads announcing multiple positions in one ad will be deleted after 24 hours with no refund. Within the first 24 hours, Users can edit the ad to reduce it to one position. Failure to comply with this requirement will result in ad deletion without refund.
Posting Agents: The use of Posting Agents is prohibited without express written permission from the Company. Posting Agents are not allowed to post Material on behalf of others or access the Service for posting Material without proper authorization.
No Spam Policy: Sending unsolicited email advertisements or other communications to Company addresses or through Company computer systems is expressly prohibited. The Company may monitor email usage to flag spam or scam-related content. Unauthorized use of Company computer systems may result in civil and criminal penalties under applicable laws, including Rwanda Cybercrimes laws.
The Company explicitly disclaims liability for: Consequential, indirect, special losses, or exemplary damages, even if advised of the possibility thereof.
● Loss of profit.
● Loss of business.
● Loss of revenue.
● Loss of or corruption to data.
● Loss of use.
● Loss of production.
● Loss of contract.
● Loss of opportunity.
● Loss of savings, discount, or rebate (whether actual or anticipated).
● Harm to reputation or loss of goodwill.
● Loss of anticipated savings.
In cases encompassing Clauses 6.1.2 to 6.1.12 (inclusive), whether arising directly or indirectly, any damages suffered by any User in connection with these Terms or any liability of a User to any third party, the Company disclaims liability to the fullest extent permitted by law.
These limitations also extend to damages resulting from other services or products received through or advertised in connection with the Website or the Service, or any links on the Website, as well as information, opinions, or advice received through or advertised in connection with the Website or the Service, or any links to the Website or Service.
You expressly acknowledge and agree that the Company shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any user or third party, and any risk of harm or damage from such conduct rests entirely with you.
While the Company endeavors to exclude viruses from the Website, it cannot guarantee such exclusion, and thus accepts no liability for viruses. Users are advised to take appropriate safeguards before accessing or downloading any information or Material from the Website.
The Website may contain information and materials uploaded by other users, which have not been verified or approved by the Company. The Company shall not be liable for any such material deemed nacceptable. You may be exposed to objectionable material, and you agree to waive any legal or equitable rights against the Company with respect thereto, to the extent permitted by law.
The Company does not guarantee continuous or uninterrupted access to the Website, its security, or freedom from computer viruses. The Company may suspend or withdraw part or all of the Website for various reasons and shall not be liable for any resulting interruption to the Service.
The Company disclaims responsibility for failures resulting from third-party software or services. Additionally, the Company is not liable for consequences of Users linking to other websites from the Website, nor does it guarantee the accuracy or completeness of information accessible via the Website.
The Website, the Service, and related facilities are provided on an “as is, as available” basis without any warranties, express or implied. Users are responsible for ensuring suitability of the Website, the Service, and Material for their purposes and accept any associated risks.
These limitations of liability do not restrict liability for death or personal injury resulting from the negligence of the Company or its agents. The Website is offered by the Company in Kigali, Rwanda, and may not be appropriate for use in other
locations. Users accessing or using the Website from other jurisdictions do so at their own risk and are responsible for compliance with local laws.
Responsibility for Information: The Company bears no responsibility for the information posted by job seekers in the Jobs Wanted section or within their CVs.
CV Search: The CV Search feature serves as a form of headhunting, enabling recruiters to browse through the CVs within our database. However, it's important to note that not all applicants may match the specific job positions being sought. Fees paid for this service are non-refundable once the package is utilized, and the duration of the CV Search cannot be extended.
Access to CVs: By placing a job-seeking advertisement in the Jobs Wanted section, recruiters gain access to the CVs uploaded to the profiles of job seekers. Once an applicant uploads their CV to their profile, it becomes part of our database, accessible to recruiters for a period of 18 months.
When listing a property on this Website, your obligations are as follows:
Brokers:
● Brokers must obtain rights from the property's owner, permitting them to sell or rent the property.
● Developers warrant that they possess all valid licenses for the given property in Rwanda.
● If a project is off-plan (under construction), it must be registered under Rwanda laws.
Owners and Landlords:
● Owners and landlords warrant that they are the rightful owners or possess valid authorization to list the property on the Website.
● For short-term or holiday home leasing, valid licenses under Rwandan laws must be possessed.
Tenants:
● Tenants must have valid, written consent from their landlord before advertising on the Website and must be legally entitled to do so.
All Advertisers:
● Only properties currently available for sale or lease may be advertised.
● Advertisements must not contain unlawful language or promote illegal or immoral activities under Rwandan laws.
● Unlawful language or use of premises, including defamatory, misleading, or deceptive statements, exceeding lawful occupancy limits, or promoting illegal activities, is prohibited.
● The Company reserves the right to remove any listings at its discretion, and advertising fees will not be refunded.
Additional Obligations:
● The Company’s advertisements include real properties for sale or rent, sourced from third-party brokers, landlords, owners, or developers.
● The Company does not verify property listing details provided by third parties and makes no warranties or representations regarding their accuracy or completeness.
● Users must conduct their own due diligence and should not solely rely on the details provided in the advertisements.
● The Company verifies the license numbers of all property broker companies before allowing them to advertise on the Website
As a user of the Website, you must adhere to the following guidelines when offering vehicles for sale:
Location: Vehicles offered for sale must be located within Rwanda, unless you can provide proof of ownership and are facilitating shipping. The E_MALL Limited holds no liability for any financial losses resulting from transactions with third-party shipping companies.
Immediate Availability: Only vehicles that are immediately available for sale should be listed.
Accurate Description: Vehicles must be accurately described and categorized in accordance with their type.
Ownership and Rights: You must either be the owner of the vehicle or have legal rights to sell it.
Pricing: All listings must display true and accurate pricing for the vehicle.
In some cases, we may request proof of ownership and confirmation of the vehicle’s location in Rwanda or clearance by Rwandan customs. Failure to provide this proof within 24 hours of request may result in the immediate removal of the advertisement/content without further notice, and no refund will be issues.
When listing items in the Furniture & Home Decor category on the Website, users must adhere to the following terms:
Accurate Description: All items listed must be accurately described and categorized under Furniture & Home Decor.
Condition: The condition of the furniture or home decor items must be clearly stated in the listing.
Ownership and Rights: Users must be the rightful owners of the items listed or have legal authorization to sell them.
Location: Items should be located within Rwanda unless shipping arrangements have been made, in which case proof of ownership and shipping details may be required. The E_MALL Limited is not responsible for any financial losses resulting from transactions with third-party shipping companies.
Availability: Only items that are immediately available for sale should be listed.
Pricing: Prices must be accurately displayed for each item listed.
Compliance: Listings must comply with all applicable laws and regulations, including thoserelating to the sale of furniture and home decor items.
Failure to comply with these terms may result in the removal of the listing without notice, and no refunds will be provided,
When utilizing the Scholarship and Abroad Jobs category on the Website, users must adhere to the following guidelines:
1. Accurate Representation: All scholarship opportunities and job listings must be accurately represented in the listings.
2. Legitimacy: Users must ensure that scholarship opportunities and job listings are legitimate and comply with relevant laws and regulations.
3. Verification: Users are responsible for verifying the authenticity and credibility of scholarship providers and job opportunities.
4. Transparency: Listings must provide clear and transparent information regarding eligibility criteria, application procedures, deadlines, and any associated costs or fees.
5. Compliance: Scholarship opportunities and job listings must comply with all applicable laws and regulations, including those related to employment and education.
6. Verification of Employers: For abroad job listings, users should verify the legitimacy of the employers and ensure that all employment offers are genuine.
7. Communication: Users should maintain open communication with scholarship providers and potential employers, addressing any inquiries or concerns promptly.
8. Feedback: Users are encouraged to provide feedback on scholarship opportunities and job listings to help improve the overall quality of the platform.
9. Protection of Personal Information: Users should be cautious when providing personal information in scholarship applications or job inquiries and should verify the legitimacy of any requests for personal data.
10. Awareness of Scams: Users should be aware of potential scholarship and job scams and exercise caution when engaging with unfamiliar or suspicious opportunities.
By following these guidelines, users can help ensure a safe and reliable environment for accessing scholarship opportunities and job listings on the Website.
When utilizing the Electronics category on the Website, users must adhere to the following guidelines:
1. Accurate Product Descriptions: Listings must provide accurate and detailed descriptions of the electronic items being offered for sale, including specifications, condition, and any included accessories.
2. Ownership and Authorization: Users must be the rightful owner of the electronics listed for sale or have explicit authorization to sell them.
3. Legality: Electronics offered for sale must be legally owned by the seller and must not be stolen or obtained through illegal means.
4. Functional Condition: Sellers must ensure that electronics are in proper working condition and free from significant defects unless explicitly stated otherwise in the listing.
5. Price Transparency: Listings must clearly state the price of the electronics and any associated costs, such as shipping fees or taxes.
6. Shipping and Delivery: Sellers are responsible for providing accurate shipping information and delivering the electronics to the buyer within the specified timeframe.
7. Payment Security: Buyers and sellers should use secure payment methods to ensure the safety of financial transactions.
8. Honest Representation: Sellers must not misrepresent the condition or functionality of the electronics in the listing.
9. Communication: Both buyers and sellers should maintain open communication throughout the transaction process to address any questions or concerns promptly.
10. Privacy and Security: Users should take precautions to protect their personal information when communicating with potential buyers or sellers.
11. Compliance with Laws: Users must comply with all applicable laws and regulations governing the sale of electronics, including those related to consumer protection and electronic waste disposal.
By adhering to these guidelines, users can contribute to a trustworthy and transparent marketplace for buying and selling electronics on the Website.
When utilizing the Fashion & Beauty category on the Website, users must adhere to the following guidelines:
1. Accurate Product Descriptions: Listings must provide detailed and accurate descriptions of fashion and beauty products, including size, color, material, and condition.
2. Authenticity: Sellers must ensure that all fashion and beauty products listed for sale are authentic and not counterfeit.
3. Ownership and Authorization: Users must be the rightful owner of the items listed for sale or have explicit authorization to sell them.
4. Condition: Sellers must accurately represent the condition of the items, including any flaws or damage.
5. Price Transparency: Listings must clearly state the price of the items and any associated costs, such as shipping fees or taxes.
6. Shipping and Delivery: Sellers are responsible for providing accurate shipping information and delivering the items to the buyer within the specified timeframe.
7. Payment Security: Buyers and sellers should use secure payment methods to ensure the safety of financial transactions.
8. Fashion Trends and Styles: Listings should reflect current fashion trends and styles to attract potential buyers.
9. Photographs: High-quality photographs that accurately represent the items being sold should accompany listings.
10. Communication: Both buyers and sellers should maintain open communication throughout the transaction process to address any questions or concerns promptly.
11. Privacy and Security: Users should take precautions to protect their personal information when communicating with potential buyers or sellers.
12. Compliance with Laws: Users must comply with all applicable laws and regulations governing the sale of fashion and beauty products, including those related to consumer protection and product labeling.
By following these guidelines, users can contribute to a positive and reliable marketplace experience for buying and selling fashion and beauty products on the Website
When using the Supermarket category on the Website, both sellers and buyers must adhere to the following guidelines to ensure a smooth and satisfactory transaction experience:
1. Accurate Product Descriptions: Sellers are required to provide accurate and detailed descriptions of the products being sold, including brand, quantity, size, weight, expiration date (if applicable), and any other relevant information.
2. Quality Assurance: Sellers must ensure that all products listed in the Supermarket category meet quality standards and are safe for consumption or use.
3. Product Authenticity: Sellers must guarantee the authenticity of branded products and refrain from selling counterfeit or unauthorized items.
4. Freshness and Shelf Life: Perishable items should be clearly labeled with their expiration or best-before dates, and sellers should prioritize selling products with sufficient shelf life remaining.
5. Hygiene and Sanitation: Sellers should adhere to strict hygiene and sanitation practices when handling and packaging food items to maintain their quality and safety.
6. Pricing Transparency: Prices should be clearly displayed for each product, and any additional charges, such as taxes or delivery fees, should be fully disclosed to the buyer.
7. Product Availability: Sellers should regularly update their listings to reflect the availability of products. Out-of-stock items should be promptly removed from the listings.
8. Delivery and Shipping: Sellers are responsible for ensuring timely delivery of orders and should provide accurate shipping information to buyers. Proper packaging is essential to prevent damage to the products during transit.
9. Customer Service: Both sellers and buyers should maintain open communication and address any inquiries, concerns, or issues promptly and courteously.
10. Refund and Return Policies: Sellers should clearly communicate their refund and return policies to buyers. Any conditions or restrictions on returns should be stated upfront.
11. Compliance with Regulations: Sellers must comply with all applicable laws and regulations governing the sale of food and grocery items, including those related to food safety, labeling, and packaging.
12. Feedback and Reviews: Buyers are encouraged to leave feedback and reviews based on their shopping experience, which can help improve service quality and build trust within the community.
When utilizing the Restaurants category on the Website, both restaurant owners and customers are expected to adhere to the following guidelines for a seamless and enjoyable dining experience:
1. Accurate Information: Restaurant owners should provide accurate and up-to-date information about their establishment, including operating hours, menu offerings, location, contact details, and any special promotions or events.
2. Menu Details: Menus should be comprehensive and clearly display the items available for dining, including descriptions, ingredients, portion sizes, and prices. Any dietary information or allergen warnings should also be clearly stated.
3. Quality Standards: Restaurants should maintain high standards of food quality, preparation, and presentation to ensure customer satisfaction and safety.
4. Hygiene and Cleanliness: Restaurants must adhere to strict hygiene and sanitation practices in accordance with local health regulations. Cleanliness should be maintained in all areas, including dining areas, kitchens, restrooms, and food preparation areas.
5. Customer Service: Restaurants should provide excellent customer service, including prompt and courteous assistance, attentive staff, and efficient order processing. Feedback and complaints should be addressed promptly and professionally.
6. Reservation System: If offering reservation services, restaurants should have a reliable and user- friendly reservation system in place, allowing customers to book tables online or by phone.
7. Menu Diversity: Restaurants are encouraged to offer a diverse range of menu options to cater to different tastes, dietary preferences, and cultural backgrounds.
8. Fair Pricing: Menu prices should be fair and transparent, with no hidden charges or unexpected fees. Any special offers, discounts, or promotions should be clearly communicated to customers.
9. Feedback and Reviews: Customers are encouraged to leave honest feedback and reviews based on their dining experience, which can help improve service quality and assist other customers in making informed decisions.
10. Respect for Staff and Customers: Both restaurant staff and customers should be treated with respect and courtesy at all times. Discriminatory behavior or harassment will not be tolerated.
11. Compliance with Regulations: Restaurants must comply with all applicable laws and regulations governing food safety, licensing, permits, and other requirements set forth by local authorities.
For the Industries category on the website, which encompasses a wide range of businesses and sectors, it’s essential to maintain clarity, accuracy, and professionalism. Here are the guidelines for both businesses and users:
1. Accurate Business Information: Businesses listing in the Industries category should provide accurate and detailed information about their products, services, and industry specialization. This includes company background, offerings, locations, contact details, and any certifications or affiliations.
2. Industry Specifics: Businesses should highlight their expertise in specific industries or sectors, detailing the range of services or products they offer within those fields.
3. Professional Presentation: Listings should be professionally presented with clear and concise descriptions, relevant images or logos, and any other pertinent information that helps users understand the nature of the business.
4. Compliance and Regulations: Businesses should adhere to industry regulations, standards, and best practices relevant to their sector. This includes any licensing requirements, safety regulations, environmental standards, and ethical guidelines.
5. Quality Assurance: Businesses should prioritize quality in their products or services, ensuring they meet industry standards and customer expectations. This includes maintaining high-quality standards in manufacturing, production processes, and service delivery.
6. Customer Engagement: Businesses should actively engage with customers and respond to inquiries or feedback promptly and professionally. This helps build trust and fosters positive relationships with clients.
7. Innovation and Technology: Businesses should embrace innovation and technological advancements relevant to their industry, staying updated with the latest trends, tools, and practices to enhance efficiency and competitiveness.
8. Networking and Collaboration: Businesses are encouraged to explore opportunities for collaboration, partnerships, and networking within their industry. This can lead to mutually beneficial relationships and business growth.
9. Educational Resources: Businesses may consider providing educational resources or insights related to their industry, such as blog posts, whitepapers, case studies, or webinars. This can position them as thought leaders and provide value to potential customers.
10. Transparent Communication: Transparent and honest communication is key. Businesses should provide accurate information about their capabilities, limitations, pricing, and terms of service to avoid misunderstandings or disputes with customers.
11. Continuous Improvement: Businesses should continuously strive for improvement in all aspects of their operations, whether it’s product quality, customer service, or internal processes. This commitment to excellence helps maintain competitiveness and relevance in the industry.
By following these guidelines, businesses can effectively showcase their expertise and offerings in the Industries category, while users can make informed decisions and find reliable partners or suppliers within their respective industries.
The Travel category on the website is designed for businesses and users involved in the travel industry, including airlines, hotels, tour operators, travel agencies, and other related services. Here are the guidelines for both businesses and users:
1. Accurate Information: Businesses should provide accurate and up-to-date information about travel services, including destinations, itineraries, prices, availability, and booking options. Users should verify the details before making any bookings or reservations.
2. Clear Descriptions: Listings should include clear and comprehensive descriptions of the travel services offered, including amenities, facilities, accommodations, transportation options, and any other relevant details that help users make informed decisions.
3. High-Quality Media: Businesses should include high-quality images, videos, or virtual tours that showcase the travel destinations, accommodations, or activities available. This helps users visualize their travel experience and increases engagement.
4. Customer Reviews and Ratings: Users are encouraged to provide honest feedback and reviews based on their travel experiences. This information can help other users make informed decisions and provide valuable insights to businesses for improvement.
5. Booking and Reservation Policies: Businesses should clearly communicate their booking and reservation policies, including cancellation terms, refund policies, payment methods accepted, and any applicable fees or charges.
6. Customer Support: Businesses should offer reliable customer support and assistance to travelers, including responsive communication channels, assistance with bookings or inquiries, and support during travel emergencies or disruptions.
7. Safety and Security: Businesses should prioritize the safety and security of travelers, providing information about safety measures, health protocols, emergency procedures, and travel advisories related to destinations or activities.
8. Compliance and Regulations: Businesses should comply with all relevant regulations and industry standards, including licensing requirements, safety regulations, data protection laws, and ethical guidelines for responsible travel.
9. Sustainability and Responsible Tourism: Businesses are encouraged to promote sustainable and responsible tourism practices, minimizing their environmental impact, supporting local communities, and preserving cultural heritage.
10. Accessibility and Inclusivity: Businesses should strive to make travel experiences accessible and inclusive for travelers of all abilities, ages, genders, and backgrounds. This includes providing accessible facilities, accommodations, and transportation options.
11. Travel Tips and Resources: Businesses can provide helpful travel tips, destination guides, travel blogs, or travel-related resources to inspire and assist travelers in planning their trips.
12. Transparency and Fair Pricing: Businesses should be transparent about their pricing and avoid hidden fees or misleading advertising. Fair and competitive pricing helps build trust and loyalty among travelers.
By following these guidelines, businesses can enhance the user experience and promote responsible and enjoyable travel experiences for all users of the platform. Users, in turn, can make informed decisions and have memorable and fulfilling travel experiences.
The Events category on the website is intended for organizers, promoters, and attendees of various events, including concerts, conferences, workshops, festivals, exhibitions, and more. Here are the guidelines for both event organizers and attendees:
1. Accurate Event Information: Organizers should provide accurate and detailed information about their events, including the event name, date, time, location, description, ticket prices, and any other relevant details. Attendees rely on this information to decide whether to attend the
event.
2. Clear Event Descriptions: Event listings should include clear and concise descriptions of the event, highlighting the key features, activities, speakers, performers, or exhibitors. This helps attendees understand what to expect and whether the event aligns with their interests.
3. High-Quality Media: Organizers should include high-quality images, videos, or promotional materials that showcase the event and create excitement among potential attendees. Visual content can help attract more participants and enhance the event experience.
4. Ticketing and Registration: Organizers should provide easy and secure ticketing or registration options for attendees, including online booking, ticket sales, or registration forms. Clear instructions should be provided on how to purchase tickets or register for the event.
5. Promotion and Marketing: Organizers should actively promote their events through various channels, including social media, email newsletters, press releases, and event listing websites. Effective marketing strategies can help increase event visibility and attract more attendees.
6. Engagement and Interaction: Organizers should encourage attendee engagement and interaction before, during, and after the event. This can include interactive sessions, networking opportunities, Q&A sessions, live polls, and social media engagement.
7. Event Logistics and Planning: Organizers should carefully plan and manage all aspects of the event, including venue selection, logistics, staffing, security, catering, audiovisual equipment, and transportation. Attention to detail ensures a smooth and successful event experience for attendees.
8. Safety and Security: Organizers should prioritize the safety and security of event attendees, implementing appropriate measures to prevent accidents, injuries, or emergencies. This may include crowd management, emergency exits, medical assistance, and security personnel.
9. Accessibility and Inclusivity: Organizers should strive to make their events accessible and inclusive for attendees of all abilities, ages, genders, and backgrounds. This includes providing accessible facilities, accommodations, transportation options, and accommodating special needs or requests.
10. Feedback and Evaluation: Organizers should seek feedback from attendees after the event to evaluate its success and identify areas for improvement. Feedback surveys, reviews, and testimonials can provide valuable insights for future event planning.
11. Compliance and Regulations: Organizers should comply with all relevant laws, regulations, and permits related to event planning, venue management, health and safety standards, and alcohol licensing. This ensures legal compliance and avoids potential penalties or liabilities.
12. Respectful Behavior: Attendees should conduct themselves in a respectful and courteous manner towards other participants, organizers, performers, and staff. Disruptive or inappropriate behavior may result in removal from the event premises.
By following these guidelines, event organizers can create memorable and successful events that meet the needs and expectations of attendees. Attendees, in turn, can enjoy enriching and fulfilling experiences while participating in diverse and engaging events.
The Health category on the website is dedicated to providing information, resources, and services related to healthcare, wellness, and medical products. Whether you’re a healthcare provider, wellness expert, or individual seeking health-related information, here are some guidelines to ensure the quality and accuracy of content in this category:
1. Accurate Information: Content related to health should be accurate, evidence-based, and up-to-date. Avoid spreading misinformation or unsubstantiated claims that could potentially harm users’ health or well-being.
2. Medical Advice Disclaimer: Clearly state that any information provided in the Health category is for informational purposes only and should not be considered medical advice. Encourage users to consult qualified healthcare professionals for personalized medical advice or treatment.
3. Educational Resources: Provide educational resources, articles, and guides on various health topics, including prevention, diagnosis, treatment options, and lifestyle interventions. Ensure that content is written in a clear and understandable language for users with varying levels of health literacy.
4. Wellness and Lifestyle Tips: Offer practical tips, advice, and strategies for promoting overall wellness, including physical health, mental health, nutrition, exercise, stress management, sleep hygiene, and mindfulness practices.
5. Medical Product Listings: If listing medical products or devices for sale, ensure compliance with relevant regulations and standards. Clearly describe the features, benefits, usage instructions, and safety precautions of each product. Disclose any potential risks or side effects associated with the use of the product.
6. Health Services and Providers: Facilitate access to healthcare services, providers, clinics, hospitals, pharmacies, and wellness centers in the local area. Provide comprehensive information about services offered, specialties, qualifications of healthcare professionals, and patient reviews or testimonials.
7. Privacy and Confidentiality: Respect user privacy and confidentiality, especially when dealing with sensitive health information or personal data. Implement appropriate security measures to protect user data from unauthorized access, disclosure, or misuse.
8. Community Support and Resources: Foster a supportive community environment where users can share experiences, ask questions, and seek advice from peers or healthcare professionals. Provide links to relevant support groups, forums, hotlines, and helplines for users in need of assistance.
9. Emergency Information: Include emergency contact numbers, resources, and guidelines for users facing medical emergencies or crises. Encourage users to seek immediate medical attention or contact emergency services in case of urgent healthcare needs.
10. Compliance with Regulations: Adhere to all applicable laws, regulations, and guidelines governing the advertisement, promotion, and distribution of healthcare products and services. Ensure compliance with healthcare industry standards, data protection laws, and medical ethics principles.
11. Continuous Improvement: Regularly update and review content to reflect the latest developments in healthcare research, technology, and best practices. Solicit feedback from users and healthcare experts to improve the relevance, accuracy, and usefulness of health-related information.
By following these guidelines, contributors to the Health category can contribute to the promotion of health literacy, awareness, and well-being within the community while upholding the highest standards of integrity and professionalism in healthcare content and services.
The Services category encompasses a wide range of offerings provided by individuals, businesses, or organizations. Whether you're offering a professional service, skilled labor, or specialized expertise, here are some guidelines to ensure clarity, reliability, and trustworthiness in the Services category:
1. Clear Description: Provide a clear and detailed description of the service you offer, including its scope, objectives, methodology, and any relevant qualifications or certifications you possess.
2. Transparent Pricing: Clearly outline the pricing structure for your services, including any applicable fees, rates, or charges. Avoid hidden costs or ambiguous pricing terms to build trust and transparency with potential clients.
3. Service Categories: Categorize your services appropriately to help users easily navigate and find relevant offerings. Use specific and descriptive categories that accurately represent the nature of your services.
4. Credentials and Qualifications: Highlight your credentials, qualifications, and relevant experience in your service listing. If applicable, provide proof of certifications, licenses, or accreditations to demonstrate your expertise and credibility in your field.
5. Portfolio or Samples: Showcase examples of your work, portfolio, or case studies to give users a better understanding of the quality and results they can expect from your services. Include testimonials or reviews from satisfied clients to build credibility and trust.
6. Terms of Service: Clearly define the terms and conditions of your service, including payment terms, cancellation policies, delivery timelines, and any applicable warranties or guarantees. Ensure that users understand their rights and obligations before engaging your services.
7. Communication Channels: Provide multiple channels for users to contact you or inquire about your services, such as email, phone, or online messaging platforms. Respond promptly to inquiries and maintain open communication throughout the service engagement process.
8. Customer Satisfaction: Prioritize customer satisfaction and strive to deliver high-quality services that meet or exceed client expectations. Seek feedback from clients to identify areas for improvement and continually refine your service offerings.
9. Legal Compliance: Ensure compliance with relevant laws, regulations, and industry standards governing the provision of services in your jurisdiction. Obtain any necessary permits, licenses, or insurance coverage required for your business operations.
10. Professionalism and Ethics: Conduct yourself with professionalism, integrity, and ethical behavior in all interactions with clients and stakeholders. Respect client confidentiality, privacy, and proprietary information at all times.
11. Continuous Improvement: Stay updated with industry trends, best practices, and emerging technologies to enhance the value and effectiveness of your services. Invest in ongoing learning and professional development to maintain a competitive edge in your field.
By adhering to these guidelines, service providers can create informative, trustworthy, and compelling listings that attract potential clients and foster positive relationships with customers.
1. Accurate Description: The Seller must provide a true, accurate, and correct description of the listed item, commodity or service, including specifications such as model, storage space, and condition.
2. Registration Details: In registering for the Services and the Website, Sellers must provide true, accurate, current, and complete Registration Details. Any changes to Registration Details must be promptly updated by the Seller.
4. Confidentiality: Sellers must keep confidential any user identification and password details provided by eMall as part of its security procedures and must not disclose them to any third party.
5. Account Responsibility: Each Seller is solely responsible for any use of, or action taken under the Seller’s account. Sellers shall fully indemnify eMall and its affiliates for any damages or injury suffered by eMall resulting from any breach of Applicable Law.
6. Suspension or Termination: eMall reserves the right to suspend or terminate a Seller’s account if it suspects or deems a breach of these Terms and Conditions. In such cases, eMall will notify the Seller by email or phone, any means of communication. Sellers must not seek to re-register on the Website after suspension or termination.
7. Service Refusal: eMall may refuse to provide Services to a Seller if it determines that the Seller has
not complied with any obligation outlined herein.
Eligibility:
a. Buyers must be at least eighteen (18) years of age.
b. Buyers must provide valid identification or incorporation documents as requested by the platform.
Purchase Agreement:
a. By purchasing a commodity or service, buyers agree to abide by the terms and conditions set forth by the platform.
b. Buyers must ensure that their use of the website to search for commodities or services comply with all applicable laws and regulations.
Identification:
a. Buyers must provide accurate personal information and identification documents as required by the platform.
b. Buyers acknowledge that failure to provide valid identification may result in the suspension or termination of their account.
Liability:
a. Buyers understand that the platform is not liable for any loss or damages resulting from transactions conducted outside the platform.
b. Buyers agree that the platform is not responsible for verifying the quality or authenticity of commodities or services purchased.
Dispute Resolution:
a. In the event of a dispute with a seller, buyers must apply applicable Rwanda laws regarding dispute resolution..
b. Buyers agree to cooperate with the platform to resolve any disputes in a fair and timely manner.
1. Eligibility:
a. Job seekers must be at least eighteen (18) years of age.
b. Job seekers must provide valid identification or relevant documents as requested by the platform.
2. Registration:
a. By registering as a job seeker, individuals agree to abide by the terms and conditions set forth by the platform.
b. Job seekers must provide accurate and up-to-date information in their profiles, including qualifications, experience, and contact details.
3. Job Applications:
a. Job seekers may apply for available positions through the platform.
b. Job seekers must ensure that their applications comply with all applicable laws and regulations.
4. Accuracy of Information:
a. Job seekers warrant that all information provided in their profiles and job applications is true, accurate, and not misleading.
b. Job seekers agree not to submit false or misleading information in their profiles or job applications.
5. Communication:
a. Job seekers must respond to employer inquiries and messages in a timely and professional manner.
b. Job seekers agree not to engage in spam or unsolicited communication with employers.
6. Interviews and Offers:
a. Job seekers may be invited for interviews or receive job offers through the platform.
b. Job seekers must respond to interview invitations and job offers promptly and professionally.
7. Confidentiality:
a. Job seekers must maintain the confidentiality of any sensitive information shared by employers during the recruitment process.
b. Job seekers agree not to disclose confidential information obtained during the recruitment process to
third parties.
8. Termination:
a. The platform reserves the right to suspend or terminate a job seeker's account for violations of these terms and conditions.
b. Job seekers may also deactivate or delete their account at any time by following the platform’s procedures.
1. Eligibility:
a. Users of the scholarship and job finder services must be at least eighteen (18) years of age.
b. Users must provide valid identification or relevant documents as requested by the platform.
2. Registration:
a. By registering for the scholarship and job finder services, individuals agree to abide by the terms and conditions set forth by the platform.
b. Users must provide accurate and up-to-date information in their profiles, including qualifications, experience (for job finder), and educational background (for scholarship finder).
3. Scholarship Applications:
a. Users may apply for available scholarships through the platform.
b. Users must ensure that their scholarship applications comply with all applicable laws and regulations.
4. Job Applications:
a. Users may apply for available job positions through the platform.
b. Job seekers must ensure that their job applications comply with all applicable laws and regulations.
5. Accuracy of Information:
a. Users warrant that all information provided in their profiles and applications is true, accurate, and not misleading.
b. Users agree not to submit false or misleading information in their profiles or applications.
6. Communication:
a. Users must respond to employer or scholarship provider inquiries and messages in a timely and professional manner.
b. Users agree not to engage in spam or unsolicited communication with employers or scholarship providers.
7. Interviews and Offers:
a. Users may be invited for interviews or receive scholarship/job offers through the platform.
b. Users must respond to interview invitations and offers promptly and professionally.
8. Confidentiality:
a. Users must maintain the confidentiality of any sensitive information shared by employers or scholarship providers during the application process.
b. Users agree not to disclose confidential information obtained during the application process to third
parties.
Eligibility:
a. Employers must be legally authorized to hire employees and post job vacancies.
b. Employers must provide valid identification and relevant business documents as requested by the platform.
Registration:
a. By registering as an employer on the platform, companies agree to abide by the terms and conditions set forth by the platform.
b. Employers must provide accurate and up-to-date information about their company, including jobdetails
and business profile.
Job Postings:
a. Employers are responsible for creating accurate and detailed job postings.
b. Job postings must comply with all applicable laws and regulations regarding employment and hiring practices.
Communication:
a. Employers must respond to inquiries and messages from job seekers in a timely and professional manner.
b. Employers agree not to engage in spam or unsolicited communication with job seekers.
Privacy and Data Protection:
a. Employers’ personal and business information will be collected and processed in accordance with the platform’s privacy policy.
b. Employers consent to the collection, storage, and use of their personal and business data for the purpose of facilitating recruitment processes on the platform.
Job Offers and Contracts:
a. Employers must adhere to all applicable laws and regulations when making job offers and drafting employment contracts.
b. Job offers must clearly outline the terms and conditions of employment, including salary, benefits, and job responsibilities.
Termination:
a. The platform reserves the right to suspend or terminate an employer's account for violations of these terms and conditions.
b. Employers may also deactivate or delete their account at any time by following the platform’s procedures.
Eligibility:
a. Service providers must be legally authorized to offer services and fulfill service contracts.
b. Service providers must provide valid identification and relevant business documents as requested by the platform.
Registration:
a. By registering as a service provider on the platform, companies or individuals agree to abide by the terms and conditions set forth by the platform.
b. Service providers must provide accurate and up-to-date information about their services, including service descriptions, pricing, and contact details.
Service Listings:
a. Service providers are responsible for creating accurate and detailed listings for their services.
b. Listings must comply with all applicable laws and regulations regarding service provision and advertising.
Service Delivery:
a. Service providers agree to deliver services in a timely and professional manner.
b. All services must meet the quality standards and specifications outlined in the service listing.
Communication:
a. Service providers must respond to inquiries and messages from customers in a timely and professional manner.
b. Service providers agree not to engage in spam or unsolicited communication with customers.
Payment and Billing:
a. Service providers are responsible for setting accurate pricing for their services and honoring any agreed-upon contracts or service agreements.
Customer Satisfaction:
a. Service providers must strive to ensure customer satisfaction and address any customer concerns or complaints promptly and professionally.
b. Service providers agree to comply with any refund or dispute resolution policies outlined applicable Rwanda laws .
Here’s a draft of the terms and conditions for user account termination, specifying the circumstances under which termination may occur by either the platform or the user:
1. Users have the option to terminate their account at any time by following the designated account closure process provided on the platform.
2. Upon termination by the user, access to the platform and associated services will be revoked, and any remaining credits, listings, or virtual assets associated with the account may be forfeited.
1. The platform reserves the right to terminate or suspend user accounts without prior notice in the event of a breach of the terms of use, fraudulent activity, or violation of community guidelines.
2. Termination by the platform may also occur due to inactivity or non-compliance with account verification procedures.
1. Upon termination of the user account, access to the platform and associated services will be revoked immediately.
2. Users will lose access to their account data, including listings, messages, and account history, upon termination.
3. Any outstanding obligations or liabilities incurred prior to termination, such as unpaid fees or unresolved disputes, shall remain the responsibility of the user.
1. The platform may retain certain user data and information in accordance with our privacy policy, even after account termination, for purposes such as legal compliance, dispute resolution, or analysis of user behavior.
1. Users may appeal account termination decisions by contacting customer support and providing relevant information or documentation.
2. The platform will review appeals on a case-by-case basis and may reinstate accounts at its discretion if the termination was deemed to be in error or based on misunderstanding.
The platform shall not be liable to users or any third party for any damages, losses, or inconvenience resulting from the termination of user accounts, except where required by law.
The platform reserves the right to modify, suspend, or terminate account termination terms at any time without prior notice. Users are encouraged to review the terms of use regularly for updates.
Termination of user accounts does not affect the validity or enforceability of any provisions within theterms of use that are intended to survive termination, including but not limited to indemnification, limitation of liability, and dispute resolution clauses.
1. Sign Up/Login: If you’re a new user, sign up for an account on our website. If you’re an existing user, log in to your account.
2. Choose Category: Select the category that best fits the product or service you want to list from the options provided on our homepage.
3. Fill in Listing Details: Once you’ve chosen a category, you'll be prompted to fill in specific details about your product or service. This includes:
– Product Description: Provide a clear and detailed description of your product or service, including its features, condition, and any other relevant information.
– Price: Set the price for your product or service.
– Location: Specify the location of the item or service being offered.
– Contact Information: Provide your contact details so interested buyers can reach out to you.
4. Upload Images: Upload high-quality images of your product or service. Make sure to include clear photos from different angles to give potential buyers a better understanding of what you’re offering.
5. Review and Submit: Review all the information you’ve provided to ensure accuracy and completeness. Once you’re satisfied, submit your listing.
6. Confirmation: After submitting your listing, you’ll receive a confirmation message indicating that your listing has been successfully posted on our website.
7. Manage Your Listings: You can manage your listings, edit details, or mark items as sold from your account dashboard. Keep track of buyer inquiries and respond promptly to any messages.
8. Promote Your Listings: Consider promoting your listings through social media or other channels to increase visibility and attract more potential buyers.
9. Stay Updated: Regularly check your account for any updates or notifications regarding your listings, inquiries, or sales.
10. Repeat Steps for Additional Listings: If you have more products or services to list, simply repeat the steps above for each item you want to list on our platform.
● Step 1: Choose Property Type: Select the type of property you're listing (e.g., Property for Rent, Houses, Apartments, etc.).
● Step 2: Provide Property Details: Fill in details about the property, including location, size, amenities, rental/sale price, etc.
● Step 3: Upload Photos: Upload high-quality photos of the property to showcase its features and condition.
● Step 4: Review and Submit: Review all the information you've provided and submit your listing.
● Step 1: Select Vehicle Type: Choose the type of vehicle you're listing (e.g., Cars, Buses, Motorcycles, etc.).
● Step 2: Provide Vehicle Details: Fill in details about the vehicle, including make, model, year, mileage, condition, etc.
● Step 3: Upload Photos: Upload clear photos of the vehicle from different angles to showcase its features and condition.
● Step 4: Review and Submit: Review your listing details and submit your listing.
● Step 1: Choose Category: Select the category of furniture or home decor item you’re listing (e.g.,Sofa & Chairs, Beds & Wardrobes, etc.).
● Step 2: Provide Item Details: Fill in details about the item, including dimensions, material, condition, etc.
● Step 3: Upload Photos: Upload photos of the item to showcase its design and condition.
● Step 4: Review and Submit: Review your listing details and submit your listing.
● Step 1: Choose Job Type: Select the type of job you're listing (e.g., Full-time, Part-time, Freelance, etc.).
● Step 2: Provide Job Details: Fill in details about the job, including job title, description, requirements, etc.
● Step 3: Specify Application Process: Provide information on how applicants can apply for the job.
● Step 4: Review and Submit: Review your listing details and submit your listing.
● Step 1: Select Electronic Category: Choose the category of electronics you're listing (e.g., Computers & Accessories, Television & Accessories, etc.).
● Step 2: Provide Product Details: Fill in details about the electronic item, including brand, model, specifications, condition, etc.
● Step 3: Upload Photos: Upload photos of the item to showcase its features and condition.
● Step 4: Review and Submit: Review your listing details and submit your listing.
● Step 1: Choose Fashion or Beauty Category: Select the category of fashion or beauty item you’re listing (e.g., Watches, Footwear, Makeup, etc.).
● Step 2: Provide Item Details: Fill in details about the item, including brand, size, color, material, etc.
● Step 3: Upload Photos: Upload photos of the item to showcase its design and condition.
● Step 4: Review and Submit: Review your listing details and submit your listing.
● Step 1: Choose Supermarket Category: Select the category of supermarket item you’re listing (e.g., Groceries, Household items, etc.).
● Step 2: Provide Item Details: Fill in details about the item, including brand, quantity, expiration date (if applicable), etc.
● Step 3: Upload Photos: Upload photos of the item to showcase its packaging and condition.
● Step 4: Review and Submit: Review your listing details and submit your listing.
Restaurants:
● Step 1: Select Restaurant Type: Choose the type of restaurant you're listing (e.g., Fine dining, Casual dining, etc.).
● Step 2: Provide Restaurant Details: Fill in details about the restaurant, including cuisine, menu highlights, ambiance, etc.
● Step 3: Upload Photos: Upload photos of the restaurant's interior, exterior, and signature dishes.
● Step 4: Review and Submit: Review your listing details and submit your restaurant listing.
● Step 1: Choose Industry Sector: Select the sector of the industry you're listing (e.g., Manufacturing, Technology, etc.).
● Step 2: Provide Industry Details: Fill in details about the industry, including key services, products, and specialization.
● Step 3: Upload Photos (if applicable): Upload relevant photos showcasing the industry’s facilities, equipment, or products.
● Step 4: Review and Submit: Review your listing details and submit your industry listing.
● Step 1: Select Travel Service: Choose the type of travel service you're listing (e.g., Flights, Hotels, Tours, etc.).
● Step 2: Provide Travel Details: Fill in details about the travel service, including destination, itinerary, amenities, etc.
● Step 3: Upload Photos: Upload photos of the travel destination, accommodation, or tour highlights.
● Step 4: Review and Submit: Review your listing details and submit your travel service listing.
● Step 1: Select Event Type: Choose the type of event you’re listing (e.g., Concerts, Weddings, Conferences, etc.).
● Step 2: Provide Event Details: Fill in details about the event, including date, venue, theme, speakers, etc.
● Step 3: Upload Photos: Upload photos related to the event, such as past event photos or venue images.
● Step 4: Review and Submit: Review your listing details and submit your event listing.
● Step 1: Choose Health Service: Select the type of health service you’re listing (e.g., Fitness equipment, Medical services, etc.).
● Step 2: Provide Service Details: Fill in details about the health service, including description, benefits, pricing, etc.
● Step 3: Upload Photos (if applicable): Upload relevant photos showcasing the health service or facility.
● Step 4: Review and Submit: Review your listing details and submit your health service listing.
● Step 1: Select Service Type: Choose the type of service you're listing (e.g., Cleaning services, Tuition & Academies, etc.).
● Step 2: Provide Service Details: Fill in details about the service, including description, service area, pricing, etc.
● Step 3: Upload Photos (if applicable): Upload relevant photos showcasing the service or previous work.
● Step 4: Review and Submit: Review your listing details and submit your service listing.
● Step 1: Choose Listing Category: Select the appropriate category for your listing that doesn’t fit into other categories.
● Step 2: Provide Details: Fill in details about the item or service you're listing, including description, features, etc.
● Step 3: Upload Photos (if applicable): Upload photos to complement your listing and attract potential buyers.
By accepting these terms and conditions, users and service providers acknowledge their commitment to upholding the standards of professionalism, integrity, and quality service provision on the platform. It is understood that adherence to these guidelines is essential for fostering trust and reliability within the community of users, service providers, and customers. Any breach of these terms may result in account suspension or termination, as the platform endeavors to maintain a secure and conducive environment for conducting business. Users and service providers are encouraged to familiarize themselves with these terms and conditions and to adhere to them diligently in their interactions and transactions on the platform.
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